Application Support

Skill:- Application Support
• 3+ years minimum experience with related technologies ().
• Production support experience in application support (L1/L2/L3).
• The associate must be able to develop and support ETL processes using Ab Initio.
• The associate must be able to develop and support the reports using Cognos and manage database connections using Cognos Framework Manager.
• The associate must be able to work with different database systems including SQL Server and Oracle Exadata.
• The associate must interact with Client and vendor partners on a day-to-day basis and ensure all BAU processes are running as expected.
• Monitor the health of the application and inform all the stakeholders and LOB for any issues/findings.
• Prioritize the tasks accordingly and complete it within expected deadlines.
• Monitor the incident queues regularly and ensure all the IM’s and Service-Now requests are completed/addressed within the provided SLA’s.
• Follow the change management process for any new changes and perform the validations/System checks post-production deployment.
• Work with multiple teams and address any issues or concern with the file transmissions and data.
• Addressing all the vulnerabilities, variances, and findings on time with related to the supported applications.

Qualification:- BACHELOR OF COMPUTER SCIENCE