Description

Description/Comment:

 

  • Application Remediation
  • Monitor the health/performance of applications to identify and address potential issues.
  • Conduct regular system checks and maintenance tasks to ensure optimal functionality.
  • Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and offering solutions.
  • Collaborate with users to understand and document their needs, ensuring a positive user experience.
  • Investigate and diagnose software issues, working closely with development teams to resolve complex technical problems.
  • Document and communicate solutions to recurring problems to minimize future occurrences.
  • Maintain comprehensive documentation of application configurations and support processes.
  • Create user guides and knowledge base articles to empower users to resolve common issues independently.
  • Work closely with cross-functional teams to ensure effective communication and collaboration.
  • Participate in the testing and deployment of new software releases.

 

Skill:

  • Application Support
  • Troubleshooting
  • Patching

 

Mandatory: Degree or Diploma in IT/Computing with experience in managing applications and products to ensure day to day operations.

Key Skills
Education

Degree or Diploma in IT/Computing

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