Description

  • Basic knowledge of programming languages such as C#, Java, Go, Python, C++, JavaScript, TypeScript (ReactJS), Swift, Kotlin, HTML, CSS, and JavaScript frameworks.
  • Familiarity with database technologies like MySQL, PostgreSQL, and web application/server-side frameworks such as ASP.net, Next.js, Node.js, .NET, .NET Framework, etc.
  • Understanding of database management systems for storing and retrieving data including SQL, Microsoft SQL developer, Oracle SQL Developer, API, Kubernetes, etc.
  • Interpret application logs to diagnose issues.
  • Experience with ticket management systems such as ServiceNow.
  • Respond to technical problems that occur abruptly and require immediate solutions.
  • Document long-term changes and short-term changes implemented.
  • Direct a team of software developers with any application enhancements and/or day-to-day maintenance.
  • Assess customer complaints, inquiries, or problems reported via a variety of channels, such as but not limited to, email, phone, chat, ticket, and more.
  • Ensure that client systems are fully operational, and any loss of service is restored in a timely and efficient manner.
  • Deployment of service releases, patches, requests, and customizations.
  • Maintaining and updating technical documents and procedures.
  • Deliver regular and customized application training to users within the Agency.
  • Prepare maintenance plans and upgrading schedules for the application systems

Key Skills
Education

Any Gradute

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