Description

Essential Functions and Responsibilities

  • Provide advanced technical support for software applications used by the organization's employees
  • Troubleshoot and resolve technical issues related to software applications, including user errors and system bugs
  • Investigate and resolve data discrepancies and other data-related issues
  • Provide root cause analysis for software issues and work with development teams to identify and resolve software bugs
  • Develop and maintain technical documentation related to software applications and support processes
  • Participate in software testing and quality assurance activities as needed
  • Identify and suggest process improvements to enhance software support and increase end-user satisfaction
  • Maintain up-to-date knowledge of new software applications and industry trends
  • Provide training and support to end-users as needed

Education Qualifications

  • A bachelor's degree in Computer Science, Information Systems, or equivalent experience in a related field
  • 3-5 years of experience in technical support, preferably for software applications
  • Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
  • Excellent communication skills and the ability to communicate technical information to non-technical users
  • Familiarity with basic database concepts
  • Knowledge of software testing and quality assurance principles

Key Skills
Education

Bachelor's Degree

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