Application Support Analyst

QUICK TAKE -

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.

THE WORK -

Manage and resolve technical support tickets.
Partner with Product Manager and R&D teams to prioritize support tickets.
Facilitate effective and proactive communications with both internal and external customers.
Test product-level functionality and new releases. Identify and communicate areas for improvement.
Serve as the technical expert for our client software implementations.
Manage software upgrades on scheduled date.
Serve as a primary contact for our client’s IT department.
Troubleshoot network, database, and software problems for our client implementations.
Configure system settings and options, and execute unit/integration/acceptance testing.
Create rules and data transfer mappings using SQL query.
Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
Manage setup of technical environment for hosted clients.
Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
Work with Help Desk personnel to resolve client installation issues.
The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

THE MUST-HAVES -

Good working knowledge of Microsoft Office (in particular Excel and Outlook)
Exposure to SQL Server
Data definition, data manipulation, data control, and transactional control
Administration, including creating and restoring SQL backups
Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
Knowledge of FTP, secure FTP, and PGP.
Knowledge of using Command Prompt and its commands.
Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
Customer-facing experience with large customers preferred
3 -5 years of experience in SQL