About the Role
In this role, you’ll be the subject matter expert responsible for diagnosing and resolving complex production issues across our front-office investment and operations applications. You’ll collaborate with internal teams, third-party vendors, and data providers to ensure system stability and continuous improvement.
Responsibilities
· Proactively detect, troubleshoot, and resolve production issues across critical applications.
· Own escalated issues end-to-end, coordinating with development and external teams as needed.
· Communicate clearly and promptly with stakeholders during outages or incidents.
· Ensure compliance with Change Implementation Management policies for all production changes.
· Collaborate with development teams to ensure new systems meet production readiness standards.
· Maintain and update knowledge repositories for support-related activities.
· Handle data access requests and other production system activities.
· Drive automation and process improvements in Level 1 and Level 2 support functions.
Minimum Qualifications
· Experience supporting Equity Front Office applications in a development or support role.
· Strong incident, problem, and change management skills.
· Ability to troubleshoot and resolve issues independently with minimal supervision.
· Hands-on experience with:
· Languages/Scripting: Angular, Node.js, Shell, Bash, Python
· Debugging/Monitoring Tools: Splunk, AppDynamics, ThousandEyes
· Batch Scheduling: Control-M
· Version Control/CI Tools: Bitbucket, Bamboo, GitHub
· Database: Strong SQL skills for debugging complex queries
Preferred Qualifications
· Experience in the Asset Management industry.
· Public cloud experience or certification (Azure, Google Cloud, or AWS).
· Familiarity with automation frameworks for alerting and monitoring.
Any Graduate