Description

Key Responsibilities:
 Design, develop, and deploy Amazon Connect contact center solutions.
 Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies.
 Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesis and other AWS services.
 Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
 Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights

Key Skills
Education

Any Gradute

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