AI Architect

• AI Solution Architecture & Design
• Architect scalable and enterprise-grade conversational AI solutions using Kore.AI and other industry-leading AI platforms.
• Design end-to-end system architectures that integrate bots with backend systems, databases, and third-party enterprise platforms (e.g., CRM, ERP, ticketing tools).
• Define and implement best practices for AI model deployment, orchestration, and monitoring.
• Oversee the design, development, and deployment of intelligent bots, ensuring they meet functional and performance requirements.
• Implement advanced NLP/NLU techniques for accurate intent detection, sentiment analysis, and contextual understanding.
• Utilize Generative AI models to develop sophisticated conversational workflows and natural language outputs.
• Craft and optimize prompts for Generative AI models (e.g., GPT) to ensure accurate, consistent, and business-aligned outputs.
• Develop reusable prompt templates to accelerate AI solution delivery.
• Collaborate with stakeholders to translate business requirements into task-specific AI solutions.
• Lead integration of conversational AI solutions with enterprise applications (e.g., Salesforce, ServiceNow, SAP).
• Leverage APIs, SDKs, and microservices to enable seamless data exchange between bots and backend systems.
• Design robust security architectures ensuring secure, compliant bot interactions.
• Analyze conversational data, user behavior, and system performance to identify improvement opportunities.
• Continuously train and optimize NLP and Generative AI models for improved accuracy, scalability, and response quality.
• Define monitoring KPIs to measure bot effectiveness and success metrics.
• Provide technical leadership to cross-functional teams (e.g., developers, UX/UI designers, data engineers).
• Stay updated on emerging advancements in AI, NLP, Generative AI, and Kore.AI to introduce innovative, future-proof solutions.
• Advocate for AI adoption across the organization, aligning solutions with business goals and technical strategy. 
  
   

Key Skills & Experience

Core Expertise

 

• Proven experience in AI architecture and solution design with hands-on expertise in Kore.AI and other conversational AI platforms.
• Deep understanding of NLP/NLU techniques, such as tokenization, named entity recognition, sentiment analysis, and conversational AI workflows.
• Extensive experience with Generative AI models (e.g., GPT, BioGPT) and Prompt Engineering strategies. 
  
   

Technical Proficiency

 

• Strong programming skills in Python, Node.js, or JavaScript.
• Hands-on experience designing solutions with REST APIs, webhooks, and microservice-based architectures.
• Familiarity with cloud platforms (e.g., Azure, AWS, GCP) for AI model deployment and orchestration.
• Experience in data pipelines and model performance monitoring tools. 
  
   

Tools & Platforms

 

• Proficiency with Kore.AI and other AI/ML frameworks (e.g., TensorFlow, PyTorch).
• Familiarity with tools for version control, CI/CD pipelines, and enterprise monitoring (e.g., Git, Jenkins, Azure DevOps). 
  
   

Soft Skills

 

• Strong leadership, problem-solving skills, and the ability to drive AI initiatives at an enterprise scale.
• Excellent communication and stakeholder management skills to align technical designs with business goals.
• Strategic mindset with a passion for leveraging AI to solve complex challenges. 
  
   

Preferred Qualifications

 

• Master's or Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, or a related technical field.
• Experience implementing conversational AI solutions in industries such as banking, healthcare, retail, or similar enterprise domains.
• Knowledge of Voice AI and multimodal conversational experiences (e.g., text, voice, visual).
• Familiarity with AI ethics, security best practices, and compliance frameworks in enterprise solutions