Agile Delivery Coach

Job Description:

Seeking a flexible, open-minded change agent who has demonstrable real-world Agile and Waterfall experience. In order to create an environment for transformation, this person must demonstrate the ability to influence the mindset and behavior of teams and individuals. When working with teams, it is important for this individual to push back against prevailing norms, create a learning environment and lay the groundwork for slow but ongoing organizational and social change. This person should continually hone their facilitation and coaching skills, staying ahead of new developments in Agile and Waterfall. To guide each team’s delivery process journey, they must embody the Agile Manifesto, Scrum Guide, Kanban practices and Waterfall process. This position requires Delivery Process excellence mindset, basing decisions on empiricism and identifying opportunities to continuously improve the way teams deliver projects, products and services. The Delivery Coach will work with individuals and teams within a designated functional or geographical area, as well as their executives, leaders, and managers. Additionally, this coach will need to partner closely with the Delivery Excellence Lead to ensure alignment with the strategic goals and value creation plans.

BASIC OBJECTIVE

• Influence mindset and behaviors, including those of senior leaders of the organization.

• Coach and support Project Managers, Scrum Masters, Kanban Facilitators, and teams as they adjust to and embrace software delivery ways of working.

• Instill Project Management and Agile principles through training and “in the moment” coaching with teams.

• Ensure Project Managers, Product and Platform Teams focus on achieving business outcomes and goals.

• Empower Teams to become self-managing, cross-functional with an attitude of relentless improvement

• Facilitate Scrum Masters and Kanban Facilitators in aligning to Agile practices within a specific set of guidelines and boundaries provided.

• Coach Project Managers using Waterfall Coaching Framework and perform regular assessment to mature in delivery process

SPECIFIC RESPONSIBILITIES

Functional Responsibilities

Assess and enhance Agile and Waterfall process maturity

• Be an ambassador for the IT methodology – Waterfall or Agile and be able to explain the value of the process and various phases

• Promote best practices in IPEC(Initiate, Plan, Execute, Close) for Waterfall delivery as it relates to waterfall as a process, activities within each phase of IPEC, generation and maintenance of project artifacts

• Share findings that impact Waterfall/Agile adoption, process maturity and performance identified during Project Manager, Scrum Master and Product Owner sync-up meetings with Centre for Delivery Excellence (CDeX).

• Partner with Delivery Excellence Lead in implementing Centre for Delivery Excellence (CDeX) OKRs and strategic initiatives within the team

• Work with the Delivery Excellence Lead to complete metrics roll-up and reporting.

• Perform Waterfall and Agile Maturity Assessment at regular interval of time and create coaching plan for each project or team.

Enable Agile way of working

• Use the Agile Delivery Framework IPEC (Initiate, Plan/Activate, Execute, Close) for software delivery.

• Partner with Delivery Excellence Lead to support Agile Activation Process by reviewing Team Charter, Conducting Scrum 101 or Kanban 101 Training, IPEC for Waterfall Trainings

• Partner closely with Project Managers/Scrum Masters/Kanban Facilitators of assigned teams in evangelizing IPEC process.

• Partner with CDeX - Tools team in setting up ServiceNow PPM or Scrum/Kanban boards in Jira and Confluence for documentation.

• Collaborate with Business Leaders and Delivery Leaders in addressing Delivery Process adoption challenges.

Provide coaching, support, and guidance to team in partnership with the Project Managers, Scrum Master, Product Owner or Kanban Facilitator

• Hold weekly one-on-ones with Project Managers, Scrum Masters, Product Owners and Kanban Facilitators to provide coaching, feedback opportunities and ad hoc training.

• Support the Business Solution Managers(BSM) and Program/Project Managers during readiness discussions by guiding them in establishing alignment at critical checkpoints throughout the project lifecycle (e.g. PLAN, Kickoff, Project Closure)

• Attend PM CoE and Scrum/Kanban Communities of Practice.

• Participate in other shared learning events and activities with the community.

• Facilitate Quarterly Product Planning (QPP) and Quarterly Business Reviews(QBRs) events.

Ensure teams are focused on delivering business outcomes and usable features of the highest priority

• Coach Project Managers on Waterfall process guideline and Coach Scrum Masters, Product Owners and Kanban Facilitators on the customer and product thinking mindset.

• Ensure Scrum Masters, Product Owners and Kanban Facilitators help the teams understand the WHY and the business value that is being delivered to the customer/end user.

• Encourage the use of Qualitative and Quantitative metrics to help with continuous improvement for the waterfall project teams to become high performing delivery units.

Characteristics

• “Feels the Room” & Adapts

• IPEC4Watefall and IPEC4Agile Evangelist

• Facilitator

• Flexible

• Growth Mindset

• Servant Leader

• Change Agent

• Lean Thinker

• Active Listener

• Altruistic

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree

• 5+ Years’ Experience

• Strong background in software process coaching multiple teams and developing learning mindset

• Experience with training teams on Waterfall process and Agile practices

• Hands-on experience with tools such as JIRA and Confluence

• A desire and openness to learn and continuously improve

• Strong influencing skills without command and control

• Excellent communication and people skills

• Commitment to the CDeX strategy, the terminology and mindset

• PMP, Scrum and Kanban Certification - preferred