Advanced Support Engineer

The candidate shall provide comprehensive support and administration for various Linux distributions and related systems, including but not limited to:
 

• Enterprise Linux Support: Provide support for Rocky Linux, CentOS, Ubuntu, OpenSUSE, and RedHat.
• Linux Client Configuration: Configure Linux clients, including NIS, domain-joined, and local VM setups.
• Linux Package Maintenance: Maintain and configure Linux packages for RPM, DEB, YUM, and Zypper.
• VMware and RedHat OpenShift Administration: Administer VMware vSphere and RedHat OpenShift, including CPU/RAM upgrades, disk expansions, and system recovery.
• VM Image Creation and Support: Create and support VM images for vSphere VMware, RedHat OpenShift, VMware Horizon, VMware Workstation Pro, and VMware Player.
• Nvidia ITSS Automation Support: Provide automation support for Nvidia ITSS, including Unix account creation, scratch space creation, VM creation, SSH passkey reset, and other ITSS embedded modules.
• NIS/LDAP/Kerberos Configuration: Configure and support NIS, LDAP, Kerberos, and account and group management.
• Group Management: Manage group additions and removals via a custom Nvidia Windows AD to UNIX group application.
• Xterm and EC VNC Xterm Support: Provide support for Xterm and EC VNC Xterm, adhering to export control regulations as defined by the US government.
• VNC Environment Setup: Manually set up VNC environments on VMs, lab machines, physical machines, and farm Xterm VMs.
• VNC Configuration and Customization: Configure and customize VNC environments via ~/.vnc files under user home directories, including multiple custom Unix desktops, resolution settings, and limited user access.
• VM System Management: Manage VM systems via Salt and Puppet, including manual Salt configuration management deployment, policy enforcement, and Salt state policy testing and support.
• Nvidia Lab and Engineering System Support: Provide support for Nvidia lab systems and engineering systems (both production and development environments) for both physical and virtual machines.
• IT Security Policy Enforcement: Enforce IT security policies such as Linux Sentinel One and Unix Microsoft Defender.
• UAT Testing and Deployment: Conduct UAT testing, provide feedback, and deploy software on Windows, MacBook, and Linux.
• Satellite 6 RedHat Management: Manage RedHat systems using Satellite 6.
• Lab Image Deployment: Deploy lab images via the FOG imaging system.
• Software and Driver Updates: Apply software and driver updates as needed.
• Automation Scripting: Automate tasks using scripting languages such as PowerShell, SQL, Bash, Python, and Perl.
• Workspace One/Intelligent Hub Administration: Administer WorkspaceOne/Intelligent Hub for mobile, Mac, and Windows clients.
• MacBook Package Management: Manage MacBook packages via Munki and the managed software center.
• Enterprise Windows Support: Provide support for Enterprise Windows 7 and 10.
• Windows 10 Patching and Upgrades: Perform Windows 10 patching and upgrades via SCCM.