Back Office Support Position Responsibilities
- Time entry
o Receive the daily recap sheets from field employees and reconcile with electronic time entry system. Make updates as necessary and submit for approval.
- Dispatching functions
o The primary dispatching function is performed by a dedicated department, but there are times when immediate or last-minute changes are required. This position will have full dispatching functionality and will perform those tasks for situations, such as:
Last minute workload adjustments in the morning due to absences
Shift workload changes based on leaks or other emergencies
Assign & complete large building ERT orders
Pull in additional orders to employees with availability
- Resource Scheduling
o Update the PCAD application to reflect available daily resources
- Absence tracking
o Employees not reporting to work are expected to inform management. Those notifications need to be logged, tracked, and reported.
- Vehicle tracking
o Each of the 140+ employees has their own vehicle and they often change locations or are down for maintenance. The status and location of all the vehicles needs to remain up-to-date.
- Assist Supervisors in managing CCG tools and devices
o Each of the 140+ employees has specialized tools and devices to assist them in their tasks. Assist the Supervisors with keeping track of available supplies and taking steps to repair or replace as needed.
- Facilitate annual and ad-hoc training sessions
o Training sessions are often held to pass along new or changed information in policies or procedures. This position may help in coordinating those sessions and delivering the material
Any Gradute