ITIL experience Microsoft Windows

customer peers management less-senior staff

echnical assistance support and advice hardware software

SCCM Active Directory Security IT Service Desk

Help Desk Support Customer Service Patch Management SQL

Service Catalog Incident Request Problem Change

ITIL practices: Service Catalo... Incident Request Problem Change

Outlook Sharepoint Teams OneDrive

SaaS (Software as a Service)

Business Analysis Customer Service SQL Query

Application Support PC Hardware deployment and ser...

MECM\SCCM knowledge of Azure and Intune... MAM Apple and WIN10 devices)

Desktop Support Specialist ervice Desk requests

Service Desk requests hardware installations and customer software support

XML HTML JAVA Script AJAX CSS