Customer Service Help Desk Support Organizational Capabilities Service Delivery Service-Level Agreements (SLA)

DevSecOps CI/CD pipeline SAST DAST SCA

troubleshoot Windows Mac End User Desk Side Support

Okta Active Directory

General IT skills troubleshooting

Phone support Remote desktop connectivity Troubleshooting

WAN Networking MPLS BGP VRF VOIP

MS Office SharePoint Office 365 configuration Linux Microsoft

Change Management IT Operations IT Service Management Incident Management Problem Management

IGCEs COCOMO DASA-CE

help desk phone help desk emails computer repairs

IT Service Management Office Administration Service Desk Service Desk Management Service Improvement

operating systems configuration management tools application and development tools testing tools

Linux+ CCNA Apple MCP MCDST

Troubleshooting DHCP DNS