SLA SOP

Customer experience Amazon Web Services COM CRM CTI

CSE Teamwork Technical Support

software development team

Technical Support Problem Solving Troubleshooting

ESXi VMs Cisco hyperflex architecture VLAN

Problem Solving Support

iptables Linux IPVS HAProxy Bind Apache

designated

Oracle RDMBS Oracle Application Server WebLogic Oracle OAM Oracle EBS

Teamwork Negotiation Interpersonal Technical Support

Windows IIS hardware

Customer Support Technical Support Negotiation

Developing WebSphere cells

CSE Negotiation Teamwork Technical Support