Communication Microsoft Excel Team Leadership Teamwork Customer Support

3+ years’ experience working...

Installation Computer Hardware Software Systems Mobile Devices

Analytics Agile Methodology Business Process Reengineering Customer Relationship Manageme... Data Analytics

troubleshooting hardware customer service Monitoring

Communication Client Coordination Staffing Industry IBM System i Convincing People

Salesforce Apex JavaScript custom objects Lightning pages

Customer Satisfaction (CSAT) Order Management Process Design Program Deployment SAP Products

cutover Prod system validation UAT Prep

Pega Customer Service UI work Javascript

Endpoint Management System Service Management Ticketing S... Customer Service PowerShell scripting and SQL r... Active Directory

Service Now ticketing system customer service

Help Desk Support Customer Service Patch Management Desktop/Laptop/Server Hardware

Projection Systems Wireless presentation devices Video conferencing equipment Software Applications Operating Systems

Active Directory Cisco Systems Products Contact Centers Customer Service Hardware Deployments