C C++ OSI Model Protocols TCP/IP stack

Manager including Business Intelligenc... Customer Care Customer Experience Business Units

Network IT Support customer relationship

SAP Microsoft Office Suite

Demand Planner Workforce Demand planner Excel Adv Excel

Negotiation BPO Technical Support

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Contact Centers Customer Support Help Desk Support Mandarin

Development Custom application app engine studio ServiceNow SOAP

Customer Service Inbound

MS Office Suite customer success factor CRM

Conflict Resolution Customer Contact Dispute Resolution Fraud Detection Identifying Issues

Change Management customer approval execution testing

Billing Finance Legal Tax Customer Service

SDLC Agile VDOT's IT management escalations