Presentations Customer Requirements Proposal Writing Request for Information (RFI) Value Propositions

Customer Service Help Desk Support Organizational Capabilities Service Delivery Service-Level Agreements (SLA)

ERP Negotiation Customer Interaction

Excellent Organisational Skill... Negotiation Skills Customer Service Orientation Training Coordination Certification Proctoring

Endpoint Management System Service Management Ticketing S... Customer Service PowerShell scripting and SQL r... Active Directory

Phone Etiquette Punctuation Spelling Adaptation

solid troubleshooting problem-solving customer service skills

CUSTOMER SERVICE

Team Management Process Improvemen Quality Control Customer Service

COB

Manager including Business Intelligenc... Customer Care Customer Experience Business Units

Customer Experience Associate

Strong interpersonal problem-solving Previous Analyst Customer Service

service-now Help Desk

Designs and leads cage / infra... Documentation/Reporting Installations Queue Management Testing/Troubleshooting