UX Web Content Writing

UI InVision Figma Sketch

SQL XML MARC21 cataloguing format

Communication Contact Centers Customer Support Knowledge Acquisition Mandarin

Analytics SLDC GTM

SEO SEM Copywriting

HTML SQL Server CFML SDLC C#/Angular

Python JavaScript Perl SGML XML

Conflict Resolution Customer Contact Dispute Resolution Fraud Detection Identifying Issues

IVR Auto Dialer OMNIChannel WFM Studio

ABM’ ‘Content marketing ‘Digital Ad campaigns account mining initiatives

Ariba Solutions including Ariba Procurement Ariba Sourcing Ariba Contract Management

UI/UX Design MS Office Journey Mapping Content Management eCommerce

HTML CSS JavaScript SEO AEM

Work Force Management